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Internal Support Groups
“Adding value” is not about working faster, cutting costs, or adding bells and whistles at no charge. It is simply the ability to understand what matters most and provide it.
- Have you ever fulfilled a commitment on time and on budget, only to find that your internal or external client was not satisfied?
- Does it seem like a struggle to get resources for projects that you consider critical or important?
- Have you ever left a meeting feeling that you had just “wasted valuable time?”
- Is it challenging to juggle priorities and/or multiple internal clients?
Lots of executives say that they want support people to think and act more “strategically.” Wishing certainly does not make it so—especially when the typical corporate culture continues to focus on the cost of staffing these departments instead of on the business resources and opportunities they represent.
In this environment, internal support teams need to take ownership of transforming their organizational “identity” from “cost center” to “key strategic partner.”
The conversion begins with a clear and committed intention to improve the organization’s effectiveness. With that foundation in place, four factors drive the process:
- a shift in focus from doing and managing activities to delivering value in every project
- the dynamic of clarifying what’s actually worth doing and speaking up about what’s not
- a process to formalize conditions of satisfaction and to handle breakdowns and unanticipated changes
- the talent and expertise to fulfill commitments
Service teams that help an organization identify and address its most important priorities:
- are harder to outsource or “off-shore”
- provide more challenging developmental opportunities for their team members
- are more easily able to justify allocation of resources to support their effort
- are more valued (and better compensated) than teams that simply do what they’re told
- develop the ability to decline unreasonable requests and deliver bad news while enhancing their reputation in the process
- make better business decisions and recommendations while helping others to do the same
If you’re ready to operate on a higher plane within your organization, we can help.
Call us at (708) 651-2483 or email us at info@pinnaclesuccesspartners.com to request for a free consultation on where to begin.
Check out the free resources we’ve pulled together on our website. Click here to learn more about our services. Click here for specific information on the Building High Value Relationship™ course.